<!-- DRAFT: review before publishing -->
We're a local Kansas City business — when you reach out, you're talking to the same small team that delivered your equipment.
Service requests from your account
The fastest way to get help with your equipment is your account. From any rental you can request:
- Service / repair — something's not working right; describe the issue and we'll schedule a visit.
- Swap — trade your unit for a different size or model.
- Cancellation — end the rental and schedule a pickup (see Returns and cancellations).
Requests go straight to our operations queue and we'll follow up to schedule a time.
Other ways to reach us
- Contact form: rentsomethingkc.com/contact
- Text or call: use the phone number from your booking confirmation or receipts — texting works great and it's usually the fastest reply.
- Email: reply to any receipt or confirmation email and it lands with our team.
Billing questions
Your invoice and payment history live in your account. For anything that looks off — a charge you don't recognize, a card update, a receipt you need re-sent — see Payments and billing or just message us.
Repairs are on us
Normal wear-and-tear repairs are part of renting. If a rented unit breaks down under normal use, we fix it or swap it — that's the point of renting. Damage outside normal use is handled per your rental agreement.