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Renting means you're never stuck with equipment you no longer need. Here's how ending a rental works.
Requesting a cancellation
Start a cancellation request from your account — open the rental and choose the option to request cancellation — or just contact us. Check your rental agreement for any minimum rental term that applies to your items.
We'll confirm the request and reach out to schedule a pickup.
Equipment pickup
Ending a rental isn't done until we've picked the equipment up:
- We schedule a pickup window with you, just like a delivery.
- Our team disconnects and removes the equipment — you don't need to move anything yourself.
- Please have the unit accessible and reasonably clean for the crew.
What happens to billing
- Once your pickup is on the calendar, you won't keep getting charged full freight while you wait on the truck — billing is paused until the equipment is collected.
- When everything has been picked up, your rental is closed and recurring billing stops for good.
- Your invoice history stays available in your account.
Deposits
If your rental included a deposit, it's settled after pickup according to your rental agreement — typically returned once the equipment comes back in good shape, less anything the agreement allows us to deduct.
Swaps instead of cancellations
Need a bigger washer, not no washer? You can request a swap from your account instead of cancelling — we'll bring the new unit and take the old one in one trip. See Support.