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The card on file
When you check out, you save a card with our payment processor (Stripe). We never see or store your full card number. That card is used for your monthly rental payments.
You can update your payment method any time from your account — if a card expires or you switch banks, updating it there keeps your rental uninterrupted.
When you're charged
- Nothing at checkout. Checkout only saves your card and your signed agreement.
- First payment on install day. Once your equipment is installed and working, your first payment is charged and your monthly cycle starts.
- Monthly after that. Your rental renews automatically on your billing date each month.
Before a renewal we'll send a heads-up reminder, so a charge is never a surprise.
Receipts and invoices
Every successful payment gets an emailed receipt. Your full invoice and payment history is always available in your account under Invoices and Payments.
If a payment doesn't go through
Cards fail for lots of ordinary reasons — expired card, new card number, a daily limit. If that happens:
- We'll let you know by text or email right away.
- Update your card or retry the payment from your account — most issues are fixed in under a minute.
- If we can't reach you, we'll keep following up. Missed payments that go unresolved for a while can lead to your rental being paused and, eventually, to us scheduling a pickup of the equipment.
If money is tight one month, don't go quiet — talk to us. We're a local business and we'd much rather work out timing with you than come get a washer.
Deposits
Some rentals include a deposit, which is spelled out on your agreement before you sign. Deposits are handled at the end of your rental per the agreement terms.