# Your automations

Setting up an automation you subscribed to, connecting your accounts, and reading what it has done for you.

When you subscribe to one of our automations — like the **Google review
auto-responder** or the **lost-lead follow-up** — it shows up under
**Automations** in your account. Each one has a short setup, then runs on
its own and reports everything it does back to you.

## Finishing setup

Open the automation and choose **Finish setup**. The steps depend on the
automation:

- **About your business** — your name, voice and the details the automation
  uses in what it writes.
- **Connect your accounts** — for the review responder, sign in with the
  Google account that manages your Business Profile and pick the locations
  to watch. We never see your password; you can disconnect at any time.
- **Send from your domain** — for the lost-lead follow-up, we send emails
  from a subdomain of your own domain (for example
  `leads.yourbusiness.com`). Add the two DNS records we show you at your
  domain provider, then press **Verify DNS**. Records can take up to an hour
  to be seen.
- **Upload your leads** — a CSV with at least an email column. We tell you
  how many rows can be emailed and why any were skipped. You confirm the
  people on the list agreed to hear from your business.
- **Review and switch on** — a checklist of anything still missing, then
  the switch.

## Reading the dashboard

- **Tiles** — the last seven days at a glance (replies posted, emails sent,
  opened, clicked…), with all-time totals underneath.
- **Waiting for your approval** — for star ratings you asked us to hold,
  the drafted reply appears here. Edit it if you like, then **Post reply**
  or **Dismiss**.
- **Activity** — every single thing the automation did, newest first, with
  the reply or subject line it used.
- **Settings** — change anything you entered during setup. Changes apply to
  the next run.
- **Connections & data** — reconnect Google, verify or change your sending
  domain, or replace your lead list.

## Pausing, running now, and what "held" means

**Pause** stops everything until you switch it back on; nothing is lost.
**Run now** checks immediately instead of waiting for the next scheduled
run. An item marked **Held** means the automation was switched off on our
side for maintenance — nothing was posted or sent, and it will pick up when
it is switched back on.

If your subscription payment fails, the automation goes **On hold** until
the payment goes through, then resumes where it left off.

## Unsubscribes and bounces

Every follow-up email carries an unsubscribe link and your postal address.
Anyone who unsubscribes, bounces, or marks an email as spam is added to a
do-not-contact list for that automation and never emailed again, even if
they appear on a future upload.