# Managing your subscriptions

Reading your subscription list and statuses, and everything you can do from a subscription's detail page.

Every subscription on your account — pending, active, and past — has its own
page with its details, requirements, invoices, payments, and documents.

{% video title="Finding and managing your subscriptions" todo="record" /%}

## The subscription list

Open [My subscriptions](/account/subscriptions) (or tap **View all
subscriptions** on your account home). Subscriptions are grouped into:

- **Pending** — waiting on your signature or a quick review before going
  active.
- **Active** — live and billing monthly.
- **History** — completed or cancelled.

Each card shows the service, the rate, and its current status. Tap a card to
open the subscription.

{% screenshot alt="The My subscriptions page with pending, active, and history sections" caption="Your subscriptions, grouped by where they are in the journey" todo="capture" /%}

## What the statuses mean

Instead of jargon, each subscription shows a plain sentence about where it
stands. The ones you'll see most:

| You'll see | What it means |
| --- | --- |
| Your agreement is ready to sign | Sign it and we can review and activate your subscription |
| Last charge failed — update your card to resume billing | A charge didn't go through; fixing your card resumes billing |
| We couldn't process your last payment | Update your card so we don't have to pause the subscription |
| Cancelled | The subscription has ended |
| Completed — thank you for being a customer | The subscription ran its course and is closed |

## The subscription detail page

The top of the page shows the service, the rate, the start date, and your
subscription number. Below that, expandable sections:

- **Subscription details** — subscription number, monthly rate, setup fee
  (and whether it's paid), start and end dates.
- **Requirements** — shows up while we still need something from you before
  approving the subscription, such as a signature or a piece of account
  access. Each item has instructions and, where it calls for a file, an
  **Upload** button. Once we review it the status changes to *Verified*; if
  we need something else you'll see a note and can submit again.
- **Invoices** — every invoice for this subscription with its status (Paid,
  Open, Past due, Void), the amount, a **PDF** download, and a **View**
  link. Open invoices show a **Pay** button. See
  [Invoices and receipts](/docs/your-account/invoices-and-receipts).
- **Payments** — the payment history for this subscription: amount, date,
  and status (Succeeded, Refunded, Failed).
- **Service** — every service request and its status (requested, scheduled,
  in progress, completed) tied to this subscription. See
  [Support](/docs/getting-started/support).
- **Documents** — once your agreement is signed, your **signed subscription
  agreement** PDF lives here with a **View** link.

{% screenshot alt="A subscription detail page showing details, requirements, invoices, payments, and documents sections" caption="Everything about one subscription, in one place" todo="capture" /%}

## What you can do from here

- **Sign your agreement** — if it's still waiting, a banner with a
  **Sign agreement** button sits right at the top.
- **Pay an open invoice** — one tap on the **Pay** button charges your
  saved card. See [Making payments](/docs/your-account/making-payments).
- **Download your agreement or an invoice PDF** for your records.

{% callout type="info" title="Service and cancellation requests" %}
Requesting service or a cancellation starts from the quick-action tiles on
[your account home](/account) — **Request service** and **Cancel
subscription** — not from the subscription page itself.
{% /callout %}

[View my subscriptions](/account/subscriptions){button}